The brainstorm.
We were sitting in a strategic brainstorm with a multinational industrial client: twenty of their best people in a room, trying to populate the innovation pipeline. The process was flawed: bounded by what the room happened to know, distorted by individual bias, dominated by the loudest voices. Meanwhile, an ocean of relevant information (new technologies, shifting markets, problems quietly being worked on elsewhere) was sitting outside the room.
There had to be a better way. Over the following years we built a series of analyses that systematically pulled that outside information in, and the difference was dramatic: many more and better ideas in the pipeline, grounded in objective external data instead of the loudest voice in the room.